THE AMAZON EFFECT
For consumers, price matters more than ever and is now almost always compared across retailers to see where the best deal is. Amazon is often the pricing benchmark for consumers — “is this item more or less on Amazon?”
With its “test and learn” pricing approach, Amazon uses automated algorithms that process hundreds of data points for each product it sells including shopper traffic, sales conversion and the price of the same (or similar) product on other retailer sites like Walmart.com. Prices are checked and sometimes changed up to every 15 minutes.
Walmart has an Everyday Low Price value proposition and, forced to respond to the Amazon effect, also uses algorithms to update prices on Walmart.com…which then triggers retailer “Price Wars.”
Then, there are the 3rd party marketplace sellers — both authorized and unauthorized sellers of a brand’s products — who look for opportunities to “win the buy box” and accelerate their own sales by adjusting price, sometimes at just a penny less than what a retailer is offering on its site. They affect the Amazon and Walmart algorithms and drive the price down further. And finally, there are Private Labels — brands that Amazon and others have created in direct competition with popular brands.
All these factors combine to drive the price premium of national branded products down from months and years past.
Consider the example below. Over a two-year period, the price of this product has dropped from around $40 to the current price of $27.97.
Or..consider this example of a popular brand like Gillette — another casualty of “Price Wars.”
There are daily examples of this phenomenon right now. This is the new reality of modern commerce. More importantly, it represents a major hit to the margins of brands, many of which are already operating under thin margins. As this dynamic continues, retail prices will be forced lower and converge to the “market price”, the price that the consumer is willing to accept given multiple alternatives.
What can retailers do to preserve margins? Retailers can either choose to raise the price to increase the top-line, or they can trim their input costs to improve the bottom-line. As “Price = Market Price” becomes the new normal, the pricing lever is no longer a reasonable option. Instead, retailers must focus on reducing their costs. They will continue to reduce their cost of goods sold (COGS) by pressuring brands to sell their products to them at even lower wholesale prices.
In e-commerce, gross profit (which is offer price minus the cost of goods), is not a good measure of profitability, because there are all these other costs that are incurred - shipping costs, freight, inventory holding costs, fulfillment etc. The figure that is obtained after all this is taken into account is what is called Contribution Profit. As more and more consumers shift to e-commerce, it’s a metric that well decide the survival of many retailers.
For example, if a product is offered to Amazon at $9 and is sold on it for $10, you would think that a $1 profit is being made. But if the below the line costs turn out to be more than $1, then the product is losing money on the whole. That means it’s contribution profit is not sustainable.
For brands, the heightened focus on contribution profit by retailers requires new methods, tools and mindsets to preserve their own sales, margins, and market share. For an example of this new reality, one need not look any further than the “Amazon Effect.”
What started out as an internal joke in Amazon has now become an industry-wide acronym feared by brand manufacturers. Products that have a negative contribution margin are earmarked by Amazon to be CRaP (Cannot Realize a Profit). Amazon is now looking to be more profitable, and is being merciless on any products that aren’t contribution profit positive at a unit level. Unlike in a big basket store, Amazon wants a profit on every product unit sold. If the below the line costs are taken into account, and a product doesn’t make a profit, Amazon will CRaP the product. This which will have dire consequences as far as the brand is concerned.
Once a product is CRaP-ed out, the branded product cannot take advantage of AMS, the self-service ad platform provided by Amazon. It cannot get to the top of Amazon search results. It can’t participate in Amazon’s “Subscribe & Save” program which is a guaranteed revenue generator. It won’t get good service from Amazon, and eventually it won’t get any orders from Amazon, because Amazon doesn’t want to incur the ongoing losses.
Ken Bausch, VP, E-commerce & Digital Marketing, Welspun USA, a global home textile leader, provides some tips from his past experience and successes for preserving and even driving contribution margins higher.
1. Customer-centric offers
2. Effective ecosystem management
3. Data-driven transformation
4. Customize for e-commerce
5. Use tools to automate
There are more than 30 different metrics that Amazon’s automated platform factors into what is presented to shoppers and, in turn, that brand e-commerce teams need to manage on a daily basis. One can’t do this for hundreds or thousands of products just by throwing more people or data at the problem. Instead, brands must automate their process for collecting and synthesizing data and gaining insights from mounds of data so that appropriate actions can be taken swiftly and even automatically to minimize revenue leakage, grow sales and drive up profitability.
A growth automation solution for e-commerce sites like Amazon can help brands promote profitable SKUs instead of non-profitable ones, prevent them from spending unnecessary ad dollars, minimize shipping costs and returns, avoid out of stock issues, manage stocks at the proper level and do many other such things that drive up efficiency and keep contribution profit in the positive.
In summary, retailers must be able to measure and optimize for contribution profit and drive efficiencies as “Price = Market Price” becomes the norm.
Meanwhile, brands must adjust and minimize getting CRAP-ed out on Amazon (or de-listed by other retailers) and maximize the profitability of the products sold on Amazon, Walmart.com and other retail sites.
It will take some time and effort for national brands that come from a store-centric era and mentality. It requires new skills, innovative tools and the right perspective on the e-commerce business model.
However, failing to invest in the shift as soon as possible will lead to rapid freefall in sales, and the damage might be irreversible with so much competition ready to take over.